At Regency Gold we do not collect data unnecessarily. However, in order to run our online shop we do need to collect some data from you sometimes. We are committed to treating your personal data (e.g. your name, address, telephone number, e-mail address, billing and delivery address) with respect and in the strictest confidence. We will always only use the information we collect about you carefully, lawfully and in accordance with the Data Protection Act 1998.
What information do we collect?
You can visit and browse our site anonymously. However, we need to collect information from you when you register on our site or place an order. When ordering or registering you will be asked to enter your name, e-mail address, postal address and phone number. We need to maintain a record of the password for your account. We keep a record of the delivery address(es) for your orders. We also keep details of your product selections. If you sign-up to receive our email newsletters we only hold your name and email address.
What do we use your information for?
Any personal data which is collected during the purchasing process is only used by us and our carefully selected service provider companies to ensure that we can take, process, deliver your order and maintain your account to the highest standard possible. Any of the information we collect from you may be used in one of the following ways:
- To personalise your experience. Your information helps us to better respond to your individual needs. Your order history enables us to tailor our product range and marketing information (e.g. promotions and special offers) to your requirements.
- To improve our website. We continually strive to improve our website and the products we offer based on the information and feedback we receive from you.
- To improve customer service. Your information helps us to more effectively to deal with queries and respond to your customer service requests and support needs.
- To process transactions. Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of processing your order, tracking deliveries and delivering any product you’ve purchased.
- To send periodic emails. The email address you provide for order processing, may be used to send you information and updates pertaining to your order.
Your credit card details
We use PayPal as our principal payment gateway. PayPal, is a secure third party payment processor. All supplied information is encrypted into PayPal’s database. It is only accessible by those authorised with special access rights to PayPal’s system. These people are required to keep the information confidential.
Yes. Cookies are small files that a site or its service provider temporarily transfers to your computer’s hard drive through your web browser (if you allow) that enables the site’s or service provider’s systems to recognise your browser and capture and remember certain information. Cookies cannot harm your computer and do not contain any personal or private information.
If you prefer, you can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies via your browser settings. Like most websites, if you turn your cookies off, our website will not function properly.
Do we disclose any information to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information except to properly process and deliver your order. We only share your information with trusted third parties, such as PayPal for processing payments and some of our suppliers and delivery companies, in order to operate our website, conduct our business and provide you with a service, so long as those parties agree to keep this information confidential.
We promise not to provide any of your personal data to any outside company for marketing purposes. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
We may release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety.
Requests for your information
Phishing is the practice of tricking someone into surrendering private information for the purposes of identity theft.
In order to protect you against phishing we will never ask you to send or confirm personal information by email. If we need any information of this nature we will only contact you by phone, and will take appropriate steps to confirm your identity.
If you receive an e-mail claiming to be from Regency Gold requesting this type of information, please DO NOT RESPOND, contact us immediately and forward us a copy of the email.
Control over your information
All users of our site may make changes to their information at anytime by logging into their Account panel and going to the ‘Edit Profile’ page.
Terms & conditions
Please also visit our Terms & Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website: Terms & Conditions